Client Info

Information for Clients

• To qualify for our services you must be a resident of the Borough of Spelthorne and unable to transport yourself to your appointment. We have 350+ clients on our books.
• We take people to medical appointments both inside and outside of the borough.
• We usually require 1 week’s notice of your requirements. 
• We will make every effort to find a driver for you and will let you know on the rare occasions when we can’t. 
• We make a small charge for each trip and you will pay this directly to our driver. 
• You will be given an idea of the likely cost when you make your booking. 
• Our drivers are all DBS checked and are willing volunteers. 
• When telephoning – please let our Duty Officer know if you have any special requirements, such as needing a wheelchair on arrival at your destination. 
• Please remember we handle MEDICAL appointments only and are not to be considered as a cheap taxi service.

General Data Protection Regulation (GDPR)

The law with regard to holding a person’s personal data changed and new rules called the European General Data Protection Regulation (GDPR) came into effect on 25th May, 2018.

As of 31 December 2020, this European General Data Protection Regulation (GDPR) no longer directly applies in the UK. However, the UK has passed its own version into law, known as the UK GDPR (United Kingdom General Data Protection Regulation). All references to GDPR in this section are to the UK GDPR.  The UK GDPR has equivalent legal provisions to the GDPR and your rights, and the UK Data Protection Act 2018 and other applicable legislation provide supplementary protections.

Spelthorne Volunteer Drivers (SVD) hold client’s personal information, eg, name, address, telephone number, in order to administer requests for transport to medical related appointments.

To comply with GDPR, these details will not be disclosed to any third party outside SVD, except in exceptional emergency circumstances to pass on to medical personnel or to next of kin.

SVD is committed to ensuring that client’s personal information is protected. We undertake to keep data in a locked container or password protected computer.

By using their services, you agree that SVD may contact you using your personal details. If you no longer wish to use the service, you should inform SVD, who will then remove your details from their records.